Privacy Policy

1. Who we are

Provider: linkvaultsys.com (PE). Address: 15 Shota Rustaveli St, Kyiv, 01054, Ukraine. Email: contact@linkvaultsys.com. Phone: +380 964 593 0993.

We process personal data in accordance with Law of Ukraine «Про захист персональних даних», and related Ukrainian consumer and tourism requirements as applicable.

2. What personal data we collect

• Contact details: name, email, phone number (for tour/lead follow-up).
• Request details: information you provide in your message (e.g., preferred date or tour interests).
• Communication records: copies of your messages and our replies.

You may also provide additional information voluntarily when you contact us.

3. How we use personal data

We process personal data to:

• respond to your requests and contact you regarding tourist services;
• arrange and manage communications related to your inquiry;
• handle complaints and requests for dispute resolution when required under consumer protection rules.

Where applicable to our activities, we provide pre-contract and contract-related information for tourist services in line with Law of Ukraine «Про туризм» and consumer protection obligations under Law of Ukraine «Про захист прав споживачів».

4. Cookies and similar technologies

We may use cookies or similar technologies. We implement an explicit consent mechanism for non-essential tracking technologies. Essential site functionality may operate without consent. For cookie-related compliance, we process data under Law of Ukraine «Про захист персональних даних».

5. Sharing and disclosure

We do not sell your personal data. We may share personal data only as needed to fulfill purposes described above, including with:

• service providers that help us operate the website and process inquiries (acting under our instructions);
• tour-related partners when necessary to fulfill your request;
• competent authorities when legally required.

6. Retention

We retain personal data only as long as necessary for the purposes described in this Policy, including responding to your inquiry and fulfilling legal obligations, after which we delete or anonymize it.

7. Your rights

You may request information about the processing of your personal data, access to it, correction of inaccurate data, and deletion or restriction of processing in cases provided by Ukrainian law. For details, see Law of Ukraine «Про захист персональних даних».

If you have a consumer dispute, you may submit a complaint and seek out-of-court dispute resolution mechanisms in accordance with Law of Ukraine «Про захист прав споживачів».

8. Complaints and dispute resolution (consumer requests)

To submit a complaint, contact us using the details in the footer. We will review your request and respond. Out-of-court dispute resolution may be available as part of consumer protection mechanisms under Law of Ukraine «Про захист прав споживачів».

9. Tour-related transparency and licensing notes

If we act as a licensed tour operator in Ukraine, we display documentation and financial responsibility information on our website, in line with Ліцензійні умови провадження туроператорської діяльності, Постанова Кабінету Міністрів України від 11.11.2015 № 991, Закон України «Про туризм», Закон України «Про захист прав споживачів». If we operate only as a tour agent, disclosures on the site reflect that status in line with Law of Ukraine «Про туризм».